Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Contact Us: Name, email address, phone number, company information, and message content
• Request Services: Business requirements, technical specifications, project details, and contact preferences
• Subscribe to Updates: Email address and communication preferences
• Engage Our Services: Professional information, system details, and project-related data

Information Collected Automatically

• Website Usage: Pages visited, time spent, click patterns, and navigation paths
• Technical Data: IP address, browser type, device information, and operating system
• Performance Metrics: Page load times, error logs, and system performance data
• Cookies & Analytics: User preferences, session data, and website optimization information

2. How We Use Your Information

Service Delivery & Communication

• Respond to inquiries and provide requested information about our services
• Deliver cloud consulting and DevOps services as contracted
• Provide technical support and customer service
• Send service updates, project communications, and important notifications

Business Operations & Improvement

• Analyze website usage to improve user experience and service quality
• Conduct internal research and development for service enhancement
• Maintain security and prevent fraud or unauthorized access
• Comply with legal obligations and regulatory requirements

3. Information Sharing & Disclosure

We Do NOT Sell Your Data

eCloudpod does not sell, rent, or trade personal information to third parties for commercial purposes.

Limited Sharing Scenarios

• Service Providers: Trusted third-party vendors who assist in service delivery (hosting, analytics, communication tools)
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of our clients and partners
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected users)

Cloud Platform Integration

During service delivery, we may process your data on cloud platforms (AWS, Azure, Google Cloud, Alibaba Cloud) as necessary for project implementation, always maintaining appropriate security measures.

4. Data Storage & Security

Security Measures

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Multi-factor authentication and role-based access permissions
• Infrastructure Security: SOC 2 compliant hosting with regular security audits
• Employee Training: Regular security training and confidentiality agreements for all staff
• Incident Response: Comprehensive security incident response and breach notification procedures

Data Retention

• Active Clients: Data retained for the duration of service engagement plus 7 years for legal compliance
• Prospects & Inquiries: Contact information retained for 3 years unless deletion requested
• Website Analytics: Anonymized usage data retained for 26 months
• Legal Requirements: Some data may be retained longer to comply with applicable laws

5. Cookies & Tracking Technologies

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and improve user experience
• Analytics Cookies: Provide insights for website optimization and content improvement

Third-Party Analytics

We use Google Analytics and similar services to understand website usage patterns. These services may use cookies and similar technologies to collect anonymous usage statistics.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit website functionality and your user experience.

6. Your Privacy Rights

Under GDPR (EU Residents)

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your personal data
• Objection: Object to processing based on legitimate interests

Under CCPA (California Residents)

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt out of the sale of personal information (we don't sell data)
• Non-Discrimination: Equal service regardless of privacy choices

7. International Data Transfers

Cross-Border Processing

eCloudpod operates globally and may transfer your data across international boundaries for service delivery and business operations.

Safeguards for International Transfers

• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Adequacy Decisions: Transfers to countries with adequate data protection levels
• Binding Corporate Rules: Internal policies ensuring consistent protection standards
• Certification Programs: Participation in recognized privacy frameworks

8. Children's Privacy

eCloudpod's services are designed for business and professional use. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected such information, we will promptly delete it.

Parental Notice

If you believe your child has provided personal information to us, please contact us immediately at [email protected] so we can remove such information from our systems.

9. Data Breach Notification

Our Commitment

In the unlikely event of a data breach that may affect your personal information, we will:

• Investigate and contain the breach within 24 hours
• Notify relevant authorities within 72 hours (where required)
• Inform affected individuals without undue delay
• Provide clear information about the breach and recommended actions
• Implement additional safeguards to prevent future incidents

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Modified" date at the top of this policy

Continued Use

Your continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically.

11. Contact Information

For privacy-related questions, concerns, or requests, please contact our dedicated privacy team: